Fax:
262-786-4185
Business:
262-786-6570
Toll-Free:
800-72-STATE
(800-727-8283)
State Machine Tool Co., Inc.
2242 D Bluemound, Waukesha, Wisconsin 53186
Business: 262-786-6570 / Toll-Free: 800-72-STATE (800-727-8283) / Fax: 262-786-4185
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Sales: Service: Parts: |
Jeff Kaye Jim Gdaniec Sara Kaye |
Extension 121 Extension 137 Extension 122 |
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Our Capabilities
In-House Service
Over the past 20 years, we have concentrated our sales efforts on CNC machinery and related products. We learned from early on that it is unreasonable to expect the machine tool builder to provide instant service and parts for our customers’ machine tools, despite the growing demands of our customers for 24/7 response.
Accordingly, State Machine Tool Co., Inc. set out to build a strong, in-house service department with the capability to meet the day-to-day service requirements of our customers. We handle all phases of technical support including installation of the machine, warranty service on machine and control, as well as continued non-warranty services.
To meet our customers’ service expectations, we realized that we needed highly skilled and experienced technicians capable of not only mechanical and hydraulic repair, but also capable of electrical trouble shooting and repair, control ladder writing, and the ability to write software for the controls. Today, we can truly state that our service capability is equal with the best of OEM machine tool builders’ factory service technicians. This is not to say that we are better than the factory service technicians, but we are certain that we can respond far more quickly and economically to our local customer base. Furthermore, our continuous investment in our service department has resulted in the addition of a small fleet of service vans, enabling our technicians to arrive on the jobsite with not only the proper tools, but also with the most common spare parts such as proximity switches, solenoids, relays, pumps, control panel components, and the like. We also have a larger “cube-style” truck capable of transporting complete components to and from the jobsite such as headstocks, chip conveyors, spindle assemblies, and even saddle assemblies of machining centers. State Machine Tool Co., Inc. is very self-sufficient!
In addition to providing outstanding “field service”, we also support our customer base with telephone support to their servicemen on diagnosis and repair of less complex needs for service, thus saving time and money for builder, distributor and the end-user as well. Our in-house service desk also schedules service with our field service technicians and coordinates with our parts department to assure that the parts required to do the repair are present when our technicians arrive. The combined benefits of our in-house service desk and field service capabilities results in achieving same day field service arrival for over 75% of incoming customer requests and over 96% of average arrivals within less than 24 hours of initial request for service.
In-House Application / Engineering
At State Machine Tool Co., Inc., we realize that simply having a quality product line to sell, an experienced sales staff to sell it, and strong in-house service to keep the machine running properly is only part of the total equation to sell CNC equipment and support the end-user. Machine tools are purchased to machine parts; good parts that are to print specification and within the allotted cycle times quoted. Therefore, we also offer to our customers and the machine builders we represent equally strong applications and engineering support.
Our application staff is prepared to assist our customers in selecting the proper machine configuration, work holding required, machining process and cutting tools. We also provide the operator / programmer training to run the machine efficiently. On larger projects requiring multiple machines, we provide with our quotations floor layouts of the equipment in both paper and CAD formats to assist the end-user in planning the plant area required to produce the parts. In addition to the above, we specialize in offering complete turnkey packages for the machine tools we represent including not only the program, fixture and cutting tools, but all the more often the addition of automation, gauging with feedback, integration with existing equipment and the design and build of special purpose machines to be used within the manufacturing cell. Our strong line of credit, in-house material handling equipment, adequate floor space and strong vendor relationships forged from years of experience in working as partners on turnkey projects provides the remainder of the tools required to have a successful run-off on a timely basis.
Quite frankly, we believe that in order for a machine tool distributor to survive in the future, they must offer these real services and benefits to both the machine builder and the end-user. Distributors who have not built their organizations to provide these engineered services and simply serve as sales outlets, will soon cease to exist, their capabilities being easily replaced by a website on the World Wide Web. We are determined not to succumb to such a fate.
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